Effective Date: August 20, 2026

We want customers to understand the terms of purchase before completing an order.

Because downloadable products are delivered electronically and cannot be returned, digital-download purchases are generally final and nonrefundable once the file or access link has been delivered.

A replacement, correction, or refund may be considered when:

• The customer was charged more than once for the same transaction
• The wrong product was delivered
• The supplied file is materially defective and cannot be replaced
• Access cannot be restored after reasonable troubleshooting
• A refund is otherwise required by law

Requests must be submitted to [BUSINESS EMAIL] within seven days of purchase and include the order number and a description of the issue.

Self-paced course purchases are generally nonrefundable after course access is issued or course materials are viewed or downloaded.

If a separate refund period is offered for a particular course, it will be displayed on that course’s sales or checkout page.

Unless a different policy is stated during registration:

• Cancellations made at least seven calendar days before the event may be transferred to a future available session or reviewed for account credit.
• Cancellations made fewer than seven days before the event and failures to attend are generally nonrefundable.
• Registrations may be transferred to another eligible student with advance written approval.
• If Savant cancels an event, participants will be offered a rescheduling option, account credit, or a refund of the amount paid for the canceled event.

Appointments may be rescheduled with at least 24 hours’ notice. Missed appointments and cancellations with less than 24 hours’ notice are generally nonrefundable.

If Savant must cancel, the customer may reschedule or request a refund for the canceled appointment.

Canceling participation does not automatically cancel amounts already due under a payment plan unless the written enrollment agreement states otherwise.

Failure to complete payments may result in suspended access.

Please get in touch with us before initiating a payment dispute so we can review delivery records and attempt to resolve the issue. Fraudulent or abusive chargebacks may result in account suspension.

Nothing in this policy limits consumer rights or remedies that cannot lawfully be waived.

Email [BUSINESS EMAIL] with:

• Your full name
• Order number
• Purchase date
• Product or program name
• Reason for the request